Feedback from previous guests about their experience
82%
liked the resort and would come back again
8.2/10
Great
Rooms
8.5
Location
9.7
Service
7.7
Dining
5.4
Guest reviews
8.2/10
based on 10 reviews
8.4
8.4/10 based on 646 reviews
John
United States of America,
January
2025
7.4/10
My stay at this hotel was quite enjoyable, mainly because of the amazing location right near the shopping plaza and the slopes. The rooms were clean and had a beautiful view of the pond, making it feel cozy. However, the dining options could use some improvement, as they were limited in variety. Overall, the hotel offers good value for money but has room for enhancement.
Rooms
8.0
The rooms were clean and offered an excellent view of the pond.
Service
7.0
Service was very reasonable, with helpful staff providing convenient services like dry cleaning and shuttle services.
Location
9.0
The location was perfect, just down the slopes and close to the station with a shuttle bus provided.
Dining
6.0
Dining was decent, but I found the options a bit limited and not as impressive as I had hoped.
Facilities
7.0
Facilities were nice overall, but I would like to see more amenities provided for guests.
Amelia
United Kingdom,
December
2024
8.2/10
I really enjoyed my stay at this hotel, which is conveniently located near Karuizawa station and various shopping outlets. The rooms offered a beautiful view of the pond and were quite comfortable, making my stay pleasant. The friendly staff contributed to a welcoming atmosphere. However, the dining options were limited, leaving something to be desired. Overall, a great value for money, despite the minor dining issues.
Rooms
9.0
The rooms were comfortable with an excellent view of a serene pond.
Service
8.0
The staff was friendly and helpful throughout my stay.
Location
10.0
The hotel is perfectly located right near the train station and close to outdoor activities for children.
Dining
5.0
The dining experience could use improvement as the options were limited.
Facilities
7.0
Facilities were decent but not particularly luxurious or extensive.
Paul
United Kingdom,
November
2024
8.0/10
I had a lovely stay at this hotel, with a fantastic location just a short walk from the premium outlets and train station. The rooms were spacious, modern, and had a great view of the pond, making it a peaceful retreat. The staff was friendly and provided excellent service, but the dining options could use some improvement. Overall, it’s a great value for money, just a couple of minor things held it back.
Rooms
9.0
The rooms were spacious and modern, offering an excellent view of the pond.
Service
8.0
The staff was friendly and accommodating.
Location
10.0
The hotel is conveniently located close to the train station and next to the premium outlets.
Dining
6.0
I found the dining options somewhat limited, which could be improved.
Facilities
7.0
The hotel amenities were good but could use a few extra touches.
Elizabeth
United States of America,
November
2024
8.0/10
I had a great stay at this hotel, enjoying the clean and comfortable rooms with a beautiful view of a pond. The service was friendly, and the location was perfect, just steps away from the slopes. However, there were limited options for dining, and the facilities could use some updates. Overall, it was a good value for money, but improvements could be made in those areas.
Rooms
9.0
The rooms were clean, comfortable, and offered an excellent view of the pond.
Service
8.0
The staff was very friendly and attentive.
Location
10.0
The hotel was ideally located in a cottage just steps from the slopes and right near the train station.
Dining
5.0
The dining experience was decent, but I found the breakfast options to be quite limited.
Facilities
6.0
The facilities were clean but felt somewhat outdated and could use improvements.
Charles
United States of America,
November
2024
8.2/10
I had a really nice stay at this hotel, which is beautifully situated in the mountains. The views from my room were amazing, and I felt very comfortable during my time there. The only downside was that the dining options were somewhat limited. The location is perfect for shopping and getting around, making it a great value for money overall.
Rooms
9.0
The room I stayed in had an excellent view of a pond, and it was both clean and comfortable, which made my stay enjoyable.
Service
9.0
The staff were incredibly friendly and helpful, providing great service throughout my stay.
Location
10.0
The hotel is in a fantastic location, very close to the shopping outlet and right near the train station, making it super convenient.
Dining
6.0
I found the dining options to be a bit limited, which was a bit disappointing, especially regarding breakfast.
Facilities
7.0
The hotel had decent facilities, although I felt there was room for improvement in terms of amenities offered.
Daniel
United Kingdom,
October
2024
7.6/10
I had a wonderful stay at the hotel, thanks to its fantastic location right next to the train station and close to the premium outlet. The rooms offered a beautiful view of the pond and were quite comfortable, although they could use a bit of modernization. The services provided, like the shuttle and dry cleaning, were very convenient. However, the dining experience was not that great, especially with limited choices for breakfast.
Rooms
8.0
The rooms had an excellent view of the pond and were comfortable, but could use some modernization.
Service
8.0
The service was really convenient; I appreciated the dry cleaning and shuttle service.
Location
10.0
The location is superb, just a short walk to the train station and right next to the premium outlet.
Dining
5.0
The breakfast options were quite limited, which was a bit disappointing.
Facilities
7.0
The facilities were adequate but nothing overly impressive.
Jim
United States of America,
September
2024
7.6/10
The hotel has a fantastic location, just a short walk to outdoor activities and right next to the premium outlet. The rooms offer great views of a serene pond and are quite comfortable, though there could be a few more amenities to enhance the stay. Service was decent, but not outstanding, and dining options were limited. Overall, I found it to be good value for money.
Rooms
8.0
The rooms were clean, comfortable, and offered an excellent view of the pond.
Service
7.0
Service was helpful, but not always prompt.
Location
9.0
It's in a great location, close to outdoor activities and next to the premium outlet.
Dining
6.0
The dining options were a bit limited, but the traditional bread was nice.
Facilities
7.0
Facilities were decent but could use more amenities to enhance the experience.
Malcolm
United States of America,
August
2024
7.8/10
My stay at the hotel was quite nice overall. The location was great, very close to outdoor activities and the train station, making it convenient to get around. The rooms had an excellent view of a lovely pond and were comfortable, although I would have loved a bit more modern decor. The service was friendly and attentive, but the dining options could use some improvement, especially for breakfast. Overall, it was a good value for money, particularly given the services and amenities offered.
Rooms
8.0
The rooms had an excellent view of a pond and were comfortable, though the decor felt a bit dated.
Service
9.0
The service was friendly and effective, providing everything from housekeeping to shuttle services.
Location
10.0
The hotel is perfectly located close to outdoor activities and the train station.
Dining
5.0
Dining options left a bit to be desired, especially in terms of the breakfast spread.
Facilities
7.0
The facilities were decent, offering essential amenities, but I felt they could be more modern.
Sebastian
United Kingdom,
August
2024
7.0/10
The hotel had a beautiful view of a pond, and the rooms were quite spacious and modern. The location was fantastic, being right near the train station and down the slopes, making it very convenient. However, the service left something to be desired and my dining experience was a bit underwhelming with limited options. Overall, it was a decent stay but not perfect.
Rooms
8.0
The rooms were spacious and modern with an excellent view of the pond.
Service
6.0
The service could definitely be improved; it wasn't as attentive as I had hoped.
Location
9.0
The location is fantastic, right near the train station and down the slopes, which makes it convenient for travelers.
Dining
5.0
Dining options were quite limited, which was disappointing compared to other aspects of the hotel.
Facilities
7.0
The hotel had good amenities, but nothing particularly stood out.
Molly
United Kingdom,
August
2024
7.8/10
I had a great time at this hotel! The location is excellent, just a short walk to the outlet and close to the train station. The rooms offer a stunning view of the pond, making for a serene stay. The service was friendly but could use some improvements in efficiency. Overall, it's a solid choice with good value for money, though the breakfast choices were pretty limited.
Rooms
9.0
The rooms had an excellent view of the pond and were quite spacious and comfortable.
Service
7.0
Service was friendly, but I found it a bit slow at times.
Location
10.0
The location is perfect, close to the outlet and very convenient to the train station.
Dining
5.0
Breakfast options were limited, which was a bit disappointing.
Facilities
8.0
The hotel has nice facilities, though they could be a bit more modern.
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